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01. Latest Statements

Coronavirus (COVID-19) Updates

Our utmost priority is the health and safety of our employees, students, and all community members. In light of the ongoing coronavirus (COVID-19) outbreak, we uphold the standards of accountability and transparency when informing our community and the public of QF’s measures and response. This page includes all statements issued by QF with regard to COVID-19.

Latest Statements

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FAQs

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  • Q:Is QF fully closed for business now?
    A:

    No. Our remote working processes have been activated and our dedicated and adaptable staff will be working from home until further notice to ensure business continuity. In this regard, it is business very much as usual.

  • Q:With classes at QF universities being suspended, what happens to the students? Will senior students still be able to graduate this year?
    A:

    Online learning arrangements are being implemented by Hamad Bin Khalifa University and QF partner universities. Each university will make its own arrangements for this. We advise checking the relevant universities’ websites for more information on this matter.

  • Q:We understand the Minaretein building is closed. Will prayers take place as normal?
    A:

    The Minaretein building is fully closed, including the Education City Mosque. The mosque offers many online options to remain connected to the community and they are letting the community know how to access them.

  • Q:What will happen to third party workers at QF during this period with many facilities closed?
    A:

    Third-party contractors are an important part of the QF community and we know many may be anxious at this time. We have been working closely with the relevant parties to ensure that they are well looked after and we can assure them that QF will continue to pay for their services while we are working remotely.

  • Q:How is QF supporting its external SME retail tenants who may be affected by the measures it has taken in light of COVID-19?
    A:

    QF has always been committed to supporting the economic development of Qatar, and this commitment is being further evidenced by the actions we are taking with regard to helping our valued external SME retail tenants amid the challenges that the worldwide COVID-19 outbreak has created. We understand that the measures QF has taken to safeguard public health and wellbeing, while necessary given the ongoing COVID-19 situation, will have an adverse impact on our external SME retail tenants. With this in mind, we are waiving rental payments for these retail tenants for a six-month period from March 2020 to the end of August 2020 inclusive. We are also looking at solutions to support our other commercial partners that have been adversely affected by the COVID-19 situation.

  • Q:How will QF ensure the continued accessibility to a healthy lifestyle if classes and venues are shut down in facilities such as the Recreation Center and Multaqa?
    A:

    The temporary closure of such facilities has been implemented with public health being our utmost priority. We are exploring potential alternative ways of supporting people to maintain healthy lifestyles while our programs and facilities are not operating. With this in mind, we would also ask people to observe the guidance provided by the Ministry of Public Health amid the COVID-19 outbreak.

  • Q:What will happen to the Education City Golf Club? Are we still going to be able to visit/utilize it?
    A:

    The Education City Golf Club is closed from Tuesday, March 17, until further notice.

  • Q:What about events at Qatar National Convention Centre?
    A:

    QNCC is closed until further notice.

  • Q:What will happen to the horses in Al Shaqab?
    A:

    While Al Shaqab will be closed to the public, staff at Al Shaqab will continue to care for its horses as usual.

  • Q:Will Qatar National Library still be open for the public. If not, is QF providing an alternative learning space?
    A:

    Qatar National Library will be closed to the public. However, the library has an extensive online platform that ensures opportunities for learning and to enjoy reading remain available. It provides resources that are accessible from anywhere with a Qatar National Library membership, including e-books, journals, magazines and newspapers, opportunities to stream video and music, and books and online activities for children and young adults. The Qatar Digital Library and our Digital Repository are also accessible to all users.

  • Q:Will QF provide food stocks to students living in Education City in case restaurants and cafes are closed?
    A:

    Students will be provided with shuttle bus services to local markets and shops outside Education City in order to purchase consumable goods.

  • Q:What solutions will QF provide the local citizens and residents in the face of a global emergency such as COVID-19?
    A:

    QF believes its first responsibility is to take any necessary steps to safeguard the health and wellbeing of our community and contribute to public health in this situation. We also feel strongly that we can set an example for others in resilience, helping our community adapt while facing this unprecedented challenge by using the innovative solutions we’ve adopted over the years. Over the long term, we also feel that the contributions we make in developing solutions on global challenges, especially in health, are helping to make Qatar more able to cope with unexpected challenges like the current situation.

  • Q:Will QF scientific and medical centers such as Sidra and WCM-Q support families in understanding how to avoid and/or deal with the symptoms?
    A:

    We continue to advise all members of the public to refer to the guidance issued by the Ministry of Public Health.

  • Q:Will COVID-19 provide an opportunity of rethinking traditional ways of learning and innovating through virtual e-learning and live events with no audience?
    A:

    While none of us would prefer to be facing these challenges, we were prepared for them and in a position to deploy different ways of working at QF, such as e-learning and hosting virtual/online events that still allow for public participation without the need for people to gather. We expect that this experience will offer opportunities to develop and improve those approaches.

  • Q:Is general access to Education City allowed?
    A:

    While Education City remains accessible, we would advise people to avoid visiting at present, in line with the guidance issued by the State of Qatar on social gatherings and avoiding crowded spaces. Many public facilities and spaces at Education City are closed and certain public activities have been curtailed. Please keep checking here for updates before traveling to Education City for an activity or to visit a facility or public space. Should you have a specific query for a QF entity, please email or call them and they will advise you on the best approach. Contact details for QF entities are available on the QF website.

  • Q:I have already paid fees for term 3 community classes in Education City organized by QF Community Development. Will I be refunded?
    A:

    Those who have paid for any community camps, activities, or subscription sports classes – including those that have already begun term 3 – will receive a full refund. Most will receive an automatic refund to their credit cards. Every customer will receive an email updating them as to the situation, informing them they can expect a refund in 10-15 days, and providing them with guidance on how to enquire if their expected refund is not received.

  • Q:I purchased tickets for a Qatar Philharmonic Orchestra concert. Will I get a refund?
    A:

    Please click here for details of how to contact Qatar Philharmonic Orchestra with your enquiry.

  • Q:Can we schedule a QF tour (i.e. a QF Headquarters balcony tour)? If not, what are the alternative solutions?
    A:

    At this time, no tours of QF facilities will be available. We will provide updates once tours become available again and would ask you to continue checking our website for details.