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01. Latest Statements

Coronavirus (COVID-19) Updates

Our utmost priority is the health and safety of our employees, students, and all community members. In light of the ongoing coronavirus (COVID-19) outbreak, we uphold the standards of accountability and transparency when informing our community and the public of QF’s measures and response. This page includes all statements issued by QF with regard to COVID-19.

Latest Statements

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FAQs

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  • Q:Is QF fully closed for business now?
    A:

    No. Our remote working processes have been activated and our dedicated and adaptable staff will be working from home until further notice to ensure business continuity. In this regard, it remains business very much as usual.

  • Q:With classes at QF universities being suspended, what has happened to the students?
    A:

    Online learning arrangements are being implemented by Hamad Bin Khalifa University and QF partner universities. Each university will continue to make its own arrangements for this. We advise checking the relevant universities’ websites for more information on this matter.

  • Q:We understand some of the facilities at QF that were previously closed are now reopening. Which parts of Education City are now open again?
    A:

    The following facilities are now reopening in some form, but please note that national guidance continues to state that people should stay at home unless absolutely necessary.

    • The Education City Mosque will reopen from Sunday, July 26, during prayer times only, and will not open for Friday prayers until further notice. Physical distancing measures will be in place within the mosque as indicated by floor stickers, and those attending must wear face masks and bring their own prayer mats. They will also be required to show a green health code on their Ehteraz application on entry. The mosque’s ablution area will not be open.

    • Oxygen Park is open to the public as of Sunday, July 19, 2020, from 6am-11am and 3pm-8pm every day. Physical distancing and government regulations will remain in place while using the park, and visitors should ensure they present their Ehteraz application and that it displays a green health code when entering the site.

    • Qatar National Library will reopen to the public on Wednesday, July 15, 2020, with limited services and capacity. Full details of precautionary measures and entry requirements can be found here. The library also has an extensive online platform that ensures opportunities for learning and to enjoy reading remain available. It provides resources that are accessible from anywhere with a Qatar National Library membership, including e-books, journals, magazines and newspapers, opportunities to stream video and music, and books and online activities for children and young adults. The Qatar Digital Library and our Digital Repository are also accessible to all users.

    • Mathaf: Arab Museum of Modern Art is now open with precautionary measures in place. Please click here for more details about opening times and precautions.

    • The Education City Golf Club’s courses are now open to members and guests, and will open to visitors on August 1, 2020. Golf lessons are currently available. The club’s Café 34 is open for takeaway services only. Face masks must be worn within and around the clubhouse, and entry will only be permitted to those whose Ehteraz health code is green, with temperature checks being conducted and golf carts only being available for individual use. Please click here for more details and to contact the club.
  • Q:What has happened to third party workers at QF during this period with many facilities closed?
    A:

    Third-party contractors are an important part of the QF community and we know many may be anxious at this time. We have been working closely with the relevant parties to ensure that they are well looked after and we can continue to assure them that QF will continue to pay for their services while we are working remotely.

  • Q:How is QF supporting its external SME retail tenants who may be affected by the measures it has taken in light of COVID-19?
    A:

    QF has always been committed to supporting the economic development of Qatar, and this commitment is being further evidenced by the actions we are taking with regard to helping our valued external SME retail tenants amid the challenges that the worldwide COVID-19 outbreak has created.

    We understand that the measures QF has taken to safeguard public health and wellbeing, while necessary given the ongoing COVID-19 situation, will have an adverse impact on our external SME retail tenants.

    With this in mind, we have waived rental payments for these retail tenants for a six-month period from March 2020 to the end of August 2020 inclusive.

    We are also looking at solutions to support our other commercial partners that have been adversely affected by the COVID-19 situation.

  • Q:How is QF ensuring the continued accessibility to a healthy lifestyle with classes and venues being shut down in facilities such as the Recreation Center and Multaqa?
    A:

    The temporary closure of such facilities has been implemented with public health being our utmost priority. We continue to explore potential alternative ways of supporting people to maintain healthy lifestyles while our programs and facilities are not operating. With this in mind, we would also ask people to observe the guidance provided by the Ministry of Public Health amid the COVID-19 outbreak.

  • Q:What is happening about events at Qatar National Convention Centre?
    A:

    QNCC is closed until further notice.

  • Q:What has happened to the horses in Al Shaqab?
    A:

    While Al Shaqab is closed to the public, staff at Al Shaqab are continuing to care for its horses as usual.

  • Q:Is QF providing food stocks to students living in Education City in case restaurants and cafes are closed?
    A:

    Students who are continuing to reside in QF Student Housing are being provided with shuttle bus services to local markets and shops outside Education City in order to purchase consumable goods.

  • Q:What solutions will QF provide the local citizens and residents in the face of a global emergency such as COVID-19?
    A:

    QF believes its first responsibility is to take any necessary steps to safeguard the health and wellbeing of our community and contribute to public health in this situation. We also feel strongly that we can set an example for others in resilience, helping our community adapt while facing this unprecedented challenge by using the innovative solutions we’ve adopted over the years. Over the long term, we also feel that the contributions we make in developing solutions on global challenges, especially in health, are helping to make Qatar more able to cope with unexpected challenges like the current situation.

  • Q:Are QF scientific and medical centers such as Sidra and WCM-Q supporting families in understanding how to avoid and/or deal with the symptoms?
    A:

    We continue to advise all members of the public to refer to the guidance issued by the Ministry of Public Health.

  • Q: Will COVID-19 provide an opportunity of rethinking traditional ways of learning and innovating through virtual e-learning and live events with no audience?
    A:

    While none of us would prefer to be facing these challenges, we were prepared for them and in a position to deploy different ways of working at QF, such as e-learning and hosting virtual/online events that still allow for public participation without the need for people to gather. We expect that this experience will offer opportunities to develop and improve those approaches.

  • Q:Does the shutdown mean there are COVID-19 cases inside QF?
    A:

    There are no COVID-19 cases, either suspected or confirmed, at QF. The measures we have taken are proactive, precautionary, and in the interests of public health and wellbeing, which is always our top priority.

    We have put clear procedures in place in case a QF student or staff member shows symptoms of COVID-19. Medical staff are continuing to workat Education City and are trained on how to assess and refer any suspected cases for either self-isolation or to a medical facility. Staff who are working remotely have also been given instructions on what to do. If anyone is experiencing a high fever and difficulty breathing they should contact MoPH by calling 16000.

  • Q:Is general access to Education City allowed?
    A:

    While Education City remains accessible, we would advise people to avoid visiting at present, in line with the guidance issued by the State of Qatar on social gatherings and avoiding crowded spaces., Many public facilities and spaces at Education City remain closed and certain public activities have been curtailed. Please keep checking here for updates before traveling to Education City for an activity or to visit a facility or public space. Should you have a specific query for a QF entity, please email or call them and they will advise you on the best approach. Contact details for QF entities are available on the QF website.

  • Q:I have already paid fees for term 3 community classes in Education City organized by QF Community Development. Will I be refunded?
    A:

    Those who have paid for any community camps, activities, or subscription sports classes – including those that have already begun term 3 – will receive a full refund. Most will receive an automatic refund to their credit cards. Every customer will receive an email updating them as to the situation, informing them they can expect a refund in 10-15 days, and providing them with guidance on how to enquire if their expected refund is not received.

  • Q: I purchased tickets for a Qatar Philharmonic Orchestra concert. Will I get a refund?
    A:

    Please click here for details of how to contact Qatar Philharmonic Orchestra with your enquiry.

  • Q:I have already paid fees for term 3 community classes in Education City organized by QF Community Development. Will I be refunded?
    A:

    Those who have paid for any community camps, activities, or subscription sports classes – including those that have already begun term 3 – will receive a full refund. Most will receive an automatic refund to their credit cards. Every customer will receive an email updating them as to the situation, informing them they can expect a refund in 10-15 days, and providing them with guidance on how to enquire if their expected refund is not received.

  • Q:I purchased tickets for a Qatar Philharmonic Orchestra concert. Will I get a refund?
    A:

    Please click here for details of how to contact Qatar Philharmonic Orchestra with your enquiry.

  • Q:Can we schedule a QF tour (i.e. a QF Headquarters balcony tour)? If not, what are the alternative solutions?
    A:

    At this time, no tours of QF facilities will be available. We will provide updates once tours become available again and would ask you to continue checking our website for details.